Forget the Bytes – It’s the Bits That Damage

A recent Which report tested the cleanliness of mobile phones. Of thirty tested, seven had high levels of dangerous bacteria. The report concluded that mobile phones were capable of harbouring…

How Not to Build With Bytes – Do You Need Customer Service Improvement in the E-mail Department?

Not too long ago, I bought a new notebook computer and wanted to get an extra flash card for easy “on the road” backups. I sent an e-mail to the…